Learn about the benefits of KFC Call Center Indonesia Servicesfor consumers
KFC call center services are currently still busy serving consumers, especially if there are questions, criticisms or suggestions. This shows how they still maintain good relationships with consumers, even though the content is sometimes not good. In fact, they can continue to stand up and develop because of customer criticism.
We already know that KFC originated in uncle Sam’s country, the United States, but now it’s available in different parts of the world, including Indonesia. Because the development in Indonesia itself is quite special because it has to do with many important parties. The result is to make all services better, including customer service.
Get to know the development of KFC in Indonesia
KFC was first founded in Indonesia in 1979, where at that time the process of buying franchise shares to open the restaurant was approved. To be precise in October 1979 with the address Jalan Melawai, DKI Jakarta province. This became a milestone in the establishment of hundreds of outlets in the archipelago.
Actually, the carrier of KFC products until they are sold in our country is PT Fast Food Indonesia Tbk because the sole owner of this franchise. They were founded a year earlier, i.e. 1978 on the property of the Gelael family. This name is well known, especially because there is an F2 driver with the same name, namely Sean Gelael.
At the first opening in Jakarta, there appeared to be a positive reaction from the public. This is evident from the large number of visitors who are willing to stand in line to eat there. This then stimulated development to several other major cities such as Semarang, Bandung, Surabaya, even outside the islands such as Medan and Makassar.
If you ask KFC directly to the call center or their website, there is also an explanation from the largest shareholders so far. In 1990, Salim Group merged and owned more than 35% of the shares, while Gelael Group was nearly 44%, the rest of which was owned by the community and employees.
They have also joined the Indonesian stock exchange since 1993, so that the development or growth of their shares is faster. No wonder it is now and if possible that it remains popular with the people. Especially the appearance of the restaurant is good in combination with the continuous emergence of the latest food and beverage products for the gourmets.
Several best products from people’s favorites
For the best products, if you ask the KFC call center or your best friends, most of them will immediately answer the fried chicken. In addition, you can choose from different variants with unique characteristics. The most preferred by customers is the type of krispi where the skin is very crispy, but the flesh is so soft.
This kind of meat characteristic can also be found in the meat for the Zuper Krunch Burger variant which is quite large with an uniqueness like there are corn flavors. Another Western food from KFC is that there is spaghetti that is in high demand because it is cheap, even most outlets sell less than Rp. 10,000.
If you want to feel the fried chicken variety with a different shape and flavor, you might want to try Chizza. As the name implies, this menu is indeed served similar to Pizza, but the size is more mini. The advantage of this menu is the use of boneless chicken meat, so that it can be bitten immediately without worry.
Not only can we find Western food menus here, but there are bento and yakiniku variants typical of Japan. For bento products, it is preferable because there is a lot of rice and chicken, then the taste choice varies. Meanwhile, Yakiniku is also suitable as a staple food because it fills our stomachs.
In addition, according to KFC, there are also many unique call centers such as twisty fans. Especially since it looks like a kebab and is easy to hold, so it’s comfortable to bite. It is equipped with chicken meat and vegetables such as tomatoes and lettuce. If you want a snack that isn’t complicated, turn the answer.
Ordering food is certainly not enough if you do not order drinks. Where we can order good drinks such as Mocha Float and Chokocha Float. The advantage of Mocha Float is in the original chocolate flavor plus the addition of ice cream, while Chokocha is considered fresher due to its green tea blend.
Use of KFC Call Center for Consumers
Kentucky Fried Chicken’s customer service appears to have many good uses, one of which is as a bridge for retort communication with consumers. Not only about complaints, but CS is also able to provide a lot of information to customers so that they know what is needed. As a result, the company will be considered very professional.
KFC call center is indeed responsible for marketing products to become known to more customers. Employees are provided with Product Knowledge training so that they are able to explain all services or products to consumers. Also, if there is one type of promo that we do not understand, they can easily explain it.
This is also included in telemarketing, where in addition to explaining, they will convincingly encourage to customers. This will increase the sales or marketing of a product. No wonder companies dare to spend large amounts of money on investments to enable employees to work optimally.
If employees can work well, then the restaurant is more effective at working so that no mistakes happen in the future. Later employees tasked with serving the same relationships of customers and employees of regular KFC restaurants have their own jobs and do not interfere with each other’s performance in any way.
The use of customer service is then able to enable us as consumers to easily reach restaurants owned by Kentucky Fried Chicken Indonesia. In addition, communication via telephone media can spread one of the company’s outlet locations in part of the archipelago.
If you are interested in contacting customer service, you can call the number immediately from the KFC call center , which is 08071677777. All complaints or comments are listened to so that it becomes good feedback for both parties. If the phone is busy, consumers can also contact via SMS media to get 081210005050 number.
Different types of KFC’s best services in Indonesia
In addition to the functions in the form of a KFC call center, it appears that there are many other services that we as a customer can use, for example online delivery. If you do not want to go all the way to the restaurant, you can immediately use the delivery service to contact 14022. In order not to use it for a long time, the order is shipped immediately, so that it is still warm.
Please note that before calling this service, make sure that the delivery location is known to the sender. If the address is not reached, the process of ordering food through delivery orders is difficult. In addition, the object of delivery is in the form of fast food or drinks.
In addition to delivery orders, it appears that this fast food restaurant already has an online ordering service. Of course, it’s different from the company’s delivery order because it works with online motorcycle taxis. Contacting him can therefore not go to the KFC call center , but via online ojek applications such as Go-Jek or Grab.
Finally, there is a drive thru service, where we can order food through a street without leaving the car. We can not find this service at all points of sale, but only in large cities. You can find KFC drive thrus in DKI Jakarta, Tangerang and Bali.
The long history of this restaurant in Indonesia has proven that it can be the best choice to eat with the nearest people. Moreover, it is known to always have the latest products or promos that are profitable for us as customers. In addition, there is a KFC call center service so that it can help us in many ways.